Please Read in full before purchasing:
All Items have Production Lead times. Assume approximately 3 weeks for production and 1 week shipping. Please contact us if expedited delivery is a must. We are a small custom Metal Shop and have limited capacity. Large orders lead times may be longer. Please Contact us directly via our website: Metalworkaustin.com to schedule pickup, delivery, schedule meetings, custom orders, or large orders.
Freight shipping costs will be actual cost plus crating and handling fee. Heavy items typically cost 200$-300$. Many factors effect freight shipments time schedule and cost. Please contact us before you order if you have questions regarding shipping arrangements. We ship to Continental U.S. only. International orders must be treated as custom orders and cost may be much greater due to customs and documentation needed. Please contact us first if you are outside the mainland U.S.
We package everything to minimize potential damage during shipping. Damages can occur during shipping. All Packaging and Items must be Inspected at time of delivery. If Items are damaged, refuse delivery, or Make Sure the damage is written on the delivery receipt. Documenting Photos of damage with packaging in tact showing holes or damage to packaging and item are helpful.
Metalwork Austin builds every item with pride and craftsmanship. We fully intend for every customer to be 100% happy. We will repair or replace items that are defective due to our craftsmanship. We strive to design and build all our items to last decades under normal use. We expect for our products to stand the test of time. We use heavy, high quality materials far above industry norms. If you are not happy with something let us know! We will do whatever we can to remedy the problem.
Uncoated Steel left outside to weather will rust, patina, and slowly degrade over time. We cannot control Mother Nature. Bare Steel products do have a limited lifespan. We use heavy materials double & triple as heavy as what you will find in most mass produced items at retail stores. As with anything nature will take its course & destroy it in time if not protected and maintained. We are happy to make suggestions on care and maintenance of our products. Just ask.
Be aware that each piece of steel is unique. This will include imperfections that occur in the manufacturing processes. Steel is handled and shipped to us via forklifts ,semi trucks, and container ships, etc... before it arrives at our shop to be made into your items. Light scratches and surface rust are unavoidable. Uncoated Steel will develop Rust over time, each piece will rust differently this is a natural process that we cannot control, nor guarantee. Steel Color and Surface quality varies. We take every step possible to ensure a clean and neat looking surface finish. Bare Steel has "Character" and "Patina" like an antique. We can't guarantee any two pieces will look exactly the same.
We can offer full colored painting and powder coating on Custom orders for an additional fee. If you want that perfect even colored look.